When will my order ship?
Orders are usually shipped out within 3 business days. Orders placed on weekends will not be shipped until the following week. We do not ship on Saturday, Sunday or on holidays.
Who do you ship through?
We ship all orders through the United States Postal Service. When your order is shipped, you will receive a tracking number to the e-mail provided. You can track your package at www.usps.com
Where is my package?
If your tracking says your package has been delivered, yet it's nowhere to be found please contact your local post office. Also, be sure to check with reception or the office if you live in a building with multiple residents. If your tracking is not updating for some reason, please contact your local post office. They can check on the status for you. Be sure to check your order information to make sure you entered the correct shipping information as well. If Paypal was used as your form of payment we only ship to the Paypal registered address.
My order is incorrect.
If your order arrives and is incorrect, please contact us through our facebook page within 3 days of receiving your order. Be sure to include any pertinent information such as what is incorrect, what you should have received, your email and order number. We want you to be happy and will do our best to fix the issue. If you are missing an item, please check your email to be sure we haven't sent you an email stating an item was flawed or out of stock and that we have issued a refund.
My item arrived defective, now what?
If you believe that you have received a flawed or broken item, please contact us right away (within 3 days of receiving your order). Send us a message with a photo of the flaw or break and your order number. If you do not contact us within 3 days of receiving the item we can only assume the damage is from wear.
I would like to exchange something, how do I do this?
Due to the limited quantity of our merchandise we cannot guarantee that the item you want to exchange for will still be available when we receive your returned item back at the store. For that reason we cannot exchange an item for a different item. We strongly recommend that you place a new order, to make sure you get what you want. We will still issue you store credit when we receive your return back at the store.
I placed an order and then I received a refund, what's going on?
Unfortunately, it means that an item in your order is not available or that we found an issue with the item. We take pride in our products and inspect every item before shipping. If a flaw is found we will send an e-mail alerting you that an item is out of stock or flawed and that you have been refunded.
An item I want is out of stock, will it be restocked?
Unfortunately, we cannot always reorder the items we have carried. If an item sells out super quick, we will try as hard as we can to restock it. The restock may be in a few days or it could be a few weeks. It all depends on how quickly our vendor can get us the merchandise.
Why do we carry only regular sizes in some styles and only plus in others?
When we order products from the vendors they usually only come in sizes Small-Large or 1x-3x. If the item is available in more sizes then we will order those as well. The vendors do not take sizing requests and we get what is available.